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Contact & Technical Support
Have a question about analyzing HAR files, found a parsing bug with a specific browser trace, or have a feature idea? Let us know.
Email Us Directly
Our engineering team monitors emails daily for bug reports, troubleshooting, and inquiries:
[email protected]Expected response: 24–48 hours
Submitting a Bug Report?
When reporting a file parsing error, please include:
- Browser name and version (e.g. Chrome 128, Firefox 130)
- Approximate HAR size and request count
- Error message shown in the console
- Do NOT include unredacted credentials or confidential session cookies!
Looking for Quick Answers?
Check our FAQ section covering HAR creation, security, slow TTFB diagnosis, and browser exports.
Browse FAQ & Guides →Send Us a Message
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